Building knowledge and understanding through QC training
Earlier this year, Constance Muholo, Dudutech Macrobial QC Manager, and the quality team from Dudutech went to Sher Afriflora’s 490Ha rose farm located at Ziway, Ethiopia to set up a QC bench at their facility. The project aimed at building customer-side knowledge and understanding, and provides end-to-end QC protocols and a team of trained technicians familiar with the process. This enables Sher to assess the condition of the mites they receive rapidly and confidently.
The effect of establishing the QC bench was almost immediately realised. The team were better able to correctly distinguish the mites within the bottles and so raised fewer queries. John Ogechah, Export Manager, said, “feedback from the customer has been positive so far.”